Dear MU Players,
We had a real strange problem today that was related to our portspeed transfer from 1Gbps to 10Gbps from few days ago. As you may noticed, some of you could connect just fine to the server while others couldn't and since we also host our website separately they were also affected by this routing problem.
I will give you an explanation of what happend but it's all down to Windows and how much it sucks sometimes, thing which would never happend in Linux but unfortunately MU is accepting windows only.
So 3 days ago when the port speed upgrade has been made, the company techs had to change the primary IP along with the switch it was connected to. For some reason, windows REMEMBERED the old IP even though it was no longer configured in the ethernet pane. Windows was trying to route our raffic through TWO gateways.. one was valid (the new one) and one was invalid (the old one. Windows let the senior admin force delete the old route, but it then decided to force delete the new gateway too. Then it would not allow him to RE-ADD the gateway in the network panel, though he could force add a gateway. Ultimately he had to completely delete the network interface and re-load it.
The solution looks quite simple but it isn't especially since the behaviour was totally weird and we needed our players help to tracert some of our servers ip addresses and also ping them while i was continously pining from 4 different countries with some of my personal dedicated rented servers. Afterall, everything was fixed and i'm still a bit shocked of the problem but we are now back on track and there shouldn't be a simillar problem ever again.
Everyone has been REWARDED with 150 Shop Coins and anyone having an active VIP Account received +1 day
Sorry again for the inconvenience of those people that couldn't connect to our server in the past few hours and hopefully the compensation will bring the smile on your face.